Geumcheon District Facility Management Corporation (Director Im Byeong-ho) announced it will implement improvement measures utilizing the civil complaint board and KakaoTalk chatbot to increase complaint processing efficiency and improve public service quality, minimizing customer inconvenience in the complaint processing process. The existing operating system had problems of complaint processing speed delays due to civil complaint reception through various channels and reduced operational efficiency due to repetitive inquiries. Accordingly, the corporation will improve complaint processing speed utilizing the complaint board and chatbot and introduce an automatic response system to increase overall operational efficiency. Key improvements: 24-hour chatbot handling common parking-related questions (fee structure, lost and found, permit applications); automatic routing of complex complaints to appropriate staff with context provided; complaint status tracking accessible through KakaoTalk without calling the management office; the system handles the Doksan 4-dong public parking lot as the initial deployment site. The VOC management significance: public institutions managing parking facilities receive high volumes of repetitive inquiries (fee disputes, reservation questions, violations) that consume staff time; AI-powered chatbot handling routine inquiries frees staff for complex cases requiring judgment; the 24-hour availability improves citizen service without adding overnight staffing costs.